Help Desk Analyst Lvl 1 This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department.
Responsibilities:
• Provide troubleshooting assistance to employees to resolve technical issues
• Carry out day-to-day tasks associated with the MIS department
• Learn and adapt to using additional third-party products as required by the company
• Support the warehouse management system (WMS) used in warehousing operations on a daily basis
• Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment
• Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently
• Manage and resolve customer credit inquiries
• Monitor customer credit accounts and take appropriate action to collect delinquent payments.
Qualifications:
• Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry
• Proficiency with Microsoft technologies, including Microsoft Office 365
• Experience with Active Directory and Configuration Management
• Strong knowledge of Computer Hardware and Desktop Hardware
• Familiarity with Deskside Support operations
• Experience working with Databases
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner
• Ability to work collaboratively in a team environment and handle multiple tasks simultaneously
• Proven history of delivering exceptional customer service
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
